Shipping & Returns

Shipping Info

FREE standard shipping on domestic U.S. orders. If you need express shipping, please call our toll free number – 1-877-667-5444 for a shipping quote. ships orders via UPS and USPS to the US ONLY.

Refunds & Returns Policy

Customers must call (1-877-667-5444) first to obtain a Return Authorization Number (RMA#). DO NOT SHIP TO OREGON!
Items that are returned without a Return Authorization # (RMA#) will be refused and returned back to the customer.

  • If a product arrives damaged, must be notified immediately. Once we are notified, a claim will be placed with the corresponding shipping company. Once the claim has been resolved, the customer can then get a replacement, or a refund.
  • Anything returned from buyer’s remorse will be subject to a 15% restocking fee. This fee can not be waived.
  • Items must be returned within 30 days in original packaging and in same condition as when received.
  • Refunds will be for the purchase price only not shipping charges.
  • All refunds will be processed within 48 hours of receipt for returned merchandise.
  • Refunds will be processed with the same form of payment you made while purchasing the item(s).
  • Customers are responsible for the shipping charges accrued getting the item(s) back to the SUPPLIER’S ADDRESS.


Customers will be asked to sign a consent form any time items are being customized to their specifications. Once the consent has been given, there will be NO returns or refunds on Customized Products.

Pool cues that are returned must not be chalked and must be in new condition.

  • Ideal Gameroom does allow exchanges in most situations.
  • Customers are responsible for the shipping charges of returning the product.
  • Customers will also be charged return shipping for the new item at the normal shipping rate.
  • Customers will be responsible for the difference in price if the exchanged item price is more.
  • Customers will be credited the difference in price if the exchanged item price is less.

Cancellation & Other Issues:

Ideal Gameroom has the right to refuse service to anyone for any reason.

Website Errors:

Ideal Gameroom has the right to cancel a purchase made on due to errors in availability, description, price, or shipping charges.