Ordering FAQs

We’ve created a list of most Frequently Asked Questions. Here are the answers to the questions our customer ask most often.

If you do not find the answer to your question, please feel free to contact Ideal Game Room Customer Service at 541-601-7958 · sales@idealgameroom.com

Click on + symbol to reveal answer.

Art Files

What kind of art file do I need to send?

A high quality art file ensures that your art won’t look chunky or blurry when printed.

  • Accepted File Types: .ai, .eps, .pdf, .psd, .tiff, .jpg
  • Vector Art IS ALWAYS Recommended (EPS or Adobe Illustrator)
  • Resolution: Minimum 300 DPI for Raster Images (Photoshop, .TIFF or .JPG
  • Recommended Color Space: Web SWOPv2 CMYK

If you have questions about your art, please be sure to contact us. We’ll work with your to ensure you get a great result.

Set Up Fee

What is a Setup Fee?

A setup fee is the cost associated with the artwork used to create and print your logo on your desired item. It covers the cost for preparing the materials necessary to imprint your custom logo or special design on your items.

Each item has a unique imprint area, and imprint methods vary from item to item. We review your specifications and your artwork and charge whatever is necessary to create your custom product. This setup fee is charged per each unique image and is usually an extra $100. Extra costs will be determined for whether you are asking for SIDE PRINT, DYE MATCHES, PANTONE COLOR MATCHING or OTHER SPECIALY REQUESTS.

As long as you already have your artwork prepared, there are no other artwork fees. If you request Ideal Game Room to design or edit your artwork, that would be a separate and additional charge.

Do I have to pay a setup fee for every item I purchase?

No. As long as you are using the SAME image for every item, you will only have to pay the fee once.

For Example: If you buy a Pub Table and Bar Stools all together you will only pay 1 setup fee as long as all the products are using the same image.

Do I have to pay the setup fee every time I order?

No. If you order 1 item today, you will pay for the price of the item and the one-time set fee. After that, regardless of the time passing between purchases, as long as you are using the same image you used before, you WILL NOT have to pay the setup fee again.

I didn’t see the setup fee when I was making my purchase. When will I be charged for that?

Once we have reviewed your order and the art department has made a virtual mock-up of what your custom item will look like, we will send you both the mock-up and an invoice for the setup fee.

The setup fee invoice was sent by PayPal; does that mean I have to use PayPal to pay it?

No. Although it is being sent by PayPal, once you click on the link you will see that you can use any credit card to pay.

About Colors

How do I choose what color of vinyl I want?

When you place your order, our design experts will try to match the vinyl to the most prominent colors in your image. If you have specific color preferences, please note it in the special requests box when placing your order.

Other Concerns

How will I know that my product will look exactly how I want it?

For every custom item, you will be emailed a full color .PDF file that will show you EXACTLY what your item is going to look like. It includes a list of all specifics that you requested, like color matches, or side writing and logo locations.

Once you approve the artwork, you will sign and either fax or email approval so we can proceed with production. Email approval is also accepted.

How long will it take for my order to be done?

For most of our custom products, the production time takes approximately 15 business days from the time your consent is signed.

Please note that all of the custom pool and poker felt is created in England, and takes about 30 business days.

Returns & Refund

Can I get a refund if I don’t like it?

Sorry, no.

By signing the consent form, you are approving your product and signing off on any issues. No returns, refunds, or cancellations will be accepted on a customized item once you have signed, except in the case of damage or defects.

If you should encounter a damaged or defective product, contact Ideal Game Room customer service within 15 days of receipt. If you start to notice a defect once the item has been assembled or after simple use, you still have 90 days to report it and get the item replaced.